Projects & Outcomes

The project carried a fixed go-live commitment with a lean team and a broad feature set — bill management, secure payments, outage notifications, and usage tracking. Keeping scope controlled while satisfying 15+ stakeholders across Risk, Compliance, and Quality created constant pressure throughout the delivery cycle.

Established a clear change control process from day one to protect the timeline against scope creep. Ran structured stakeholder syncs with Risk, Compliance, and Quality teams to surface blockers early and maintain shared visibility. Prioritized the feature backlog using MoSCoW to ensure core payment and billing capabilities shipped on schedule, with secondary features staged for post-launch.

Successfully delivered the app within the committed timeline and budget. The application launched with full compliance approval across all regulatory workstreams and achieved strong user adoption in the weeks following release — validating the team's focus on core utility and payment functionality.

Building a real-time outage map meant coordinating across operations, IT, communications, and customer experience teams — each with competing priorities and definitions of success. Layered on top was the requirement to achieve AODA (Accessibility for Ontarians with Disabilities Act) approval, a non-negotiable standard that added design and technical complexity to an already demanding timeline.

Facilitated early alignment workshops to establish a shared project vision and agree on success criteria across all stakeholder groups. Embedded AODA requirements into the definition of done from sprint one — working closely with the UX and QA teams to validate accessibility standards at every milestone. Maintained a live RACI and escalation path to resolve cross-team conflicts without delaying delivery.

Delivered the Storm Centre Outage Map on schedule with full AODA certification — enabling customers to view affected areas, estimated restoration times, and outage impact in real time. Post-launch customer satisfaction scores improved as a direct result of the enhanced outage communication experience.

Kerika's feature set — Taskboards, Kanban boards, Whiteboards, and deep integrations with both Google Drive and Microsoft Office — was built for desktop. Expanding to mobile required rethinking every page layout without compromising the fluidity and intuitiveness users expected. Ensuring a consistent, seamless experience across all board types on smaller screens was the central design and delivery challenge.

Structured the project in two deliberate phases. In the first, I worked closely alongside the UX designer and front-end developers to validate mobile layouts early, catching design conflicts before they became development debt. In the second phase, shifted focus to QA — partnering with the testing team to run comprehensive bug sweeps across all board types and integrations, ensuring no critical issues made it to launch.

Delivered the mobile expansion on schedule with zero critical bugs at launch — a direct result of the front-loaded design collaboration and rigorous QA phase. Users responded positively to the refined mobile experience, with feedback highlighting the intuitive layout and smooth integration with Google Drive and Microsoft Office across all board types.